What do we do?

We help healthcare organisations gather, analyse and share the stories of their staff, service users and loved ones.

Step 1 We work closely with you to understand what you want to say, how best to say it, and whose stories could help. We plan the project together, setting clear expectations of timescales, budget, and outputs.

Step 2 We carry out interviews – either face to face or by phone. All our interviews are recorded and transcribed. You can also have them filmed or recorded as a professional-quality audio file.

Step 3 We can simply give you the interview transcripts to use yourself. Or we can shape the material into copy, audio or films. If you want to use the findings to gain insights, we can help you identify and organise themes, and write up a report.

Working with Eleanor has been great! As well as her professional attitude and real understanding of working with both staff and patients, her enthusiasm for the project has been essential to the quality of the work produced. Despite initial nerves, patients and staff felt comfortable during the filmed discussions and were all very impressed with the final product.
Piran Sucindran, Quality Manager, Oncology and Haematology Clinical Trials, Guy's and St Thomas' NHS Foundation Trust